Almost all of these problems occured in the past few months inside Barnes and Noble bookstores and right in front of them. Obviously for any problem that actually makes the news, there are likely dozens that go unreported. This could be due to the customer feeling ashamed that they let it happen, outright denial or it isn’t worth reporting, it is easier to just leave and not come back. Retail shoppers make up the vast majority of sales, and if B&N is not protecting them, this leads to a crisis of confidence.
— Read on goodereader.com/blog/barnes-and-noble-nook-ereader-news/barnes-and-noble-is-not-doing-enough-to-protect-their-shoppers